Verify Your Account Before Your First Cashout
Why verification comes before withdrawal
Every regulated online casino, including the platform you are using, requires identity verification before processing any withdrawal. This is not a delay tactic; it is a legal obligation to prevent money laundering and underage gambling. The site must confirm that the account holder is who they claim to be.
If you skip this step, the withdrawal button will remain locked. The lobby will prompt you to upload documents. Completing verification early, before you request a cashout, saves time. You can deposit and play, but the first withdrawal will not move forward until the checks are done.
What documents you need to prepare
The standard requirement is a copy of your Malaysian identity card (MyKad) — front and back. If you are a foreign resident, a passport or a valid work permit is accepted. The site also requests a recent utility bill or bank statement showing your name and residential address. The bill must be dated within the last three months.
For payment method verification, if you used a Touch 'n Go e-wallet, a screenshot of your profile page with your full name and phone number works. For bank transfers, a cropped screenshot of your online banking dashboard showing your name and account number is sufficient. Do not obscure any part of the document.
The order of checks and what to expect
First, upload your MyKad or passport to the account verification section in the lobby. The system will compare the name on the document with your registered username. If they match, the status changes to "Identity Verified" within a few hours. If mismatched, the site will ask you to correct your account name or resubmit.
Second, upload your proof of address. The site checks that the address matches the one you entered during registration. A mismatch means you must update your profile address to match the bill, or provide a different bill. Once both pass, the platform unlocks withdrawals for that method. You can then request your first cashout.
What each verification result means
A green "Verified" status next to your documents means you are cleared to withdraw. The site has accepted your documents and no further action is needed. You can proceed to enter the withdrawal amount in ringgit and choose your payout method — either bank transfer, Touch 'n Go, GrabPay, or Boost.
A yellow "Pending" status means the documents are still being reviewed. Allow up to 24 hours. If the status turns red or shows "Rejected", read the reason provided. Common reasons include blurry images, expired documents, or cropped edges. Resubmit a clear, full-colour photo of the original document. Do not edit the image.
Common mistakes that delay verification
Many players upload screenshots where the file size is too small, making text unreadable. Use a scanner or a phone camera with good lighting. Another frequent error is using a utility bill that is more than three months old. The platform rejects outdated documents. Always check the date before uploading.
If you changed your e-wallet phone number recently, the name on the e-wallet may differ from your MyKad. The site requires consistent names across all documents. Update your e-wallet profile first, then upload. Also, avoid using a DuitNow ID that is tied to a different name — this causes a mismatch and blocks the withdrawal.
How to speed up the verification process
Upload all required documents at once rather than one by one. The site processes batches faster than individual submissions. Use the same device and internet connection to avoid interruptions. If you are using FPX for deposits, the verification team may already have your bank details — this can shorten the check.
Contact the lobby's live chat support only after 24 hours if your status remains "Pending". Do not send multiple uploads while waiting — this resets the queue. Once verified, the platform will send a notification. Then you can withdraw your ringgit balance via your preferred e-wallet or bank transfer without further delays.